Frequently Asked Questions (FAQ)
1. How can I contact Mindless Fashion?
- You can reach our customer service team by emailing mindlesscustoms@gmail.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
2. What payment methods do you accept?
- We accept major credit cards including Visa, Mastercard, American Express, and Discover. We also offer the option to pay via PayPal for added convenience.
3. Can I modify or cancel my order after it has been placed?
- We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be modified or canceled.
4. Do you offer returns or exchanges?
- Yes, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 30 days of receiving your items to initiate a return or exchange. Please note that returned items must be in their original condition with tags attached.
5. How long does it take to receive a refund?
- Once your return is received and inspected, we will process your refund within 3-5 business days. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.
6. Do you offer gift cards?
- Yes, we offer electronic gift cards that can be purchased and redeemed online. Gift cards are the perfect way to treat your loved ones to the gift of fashion while allowing them to choose their favorite pieces.
7. Are your products ethically sourced and environmentally friendly?
- We are committed to sustainability and ethical production practices. We carefully select materials and partners who share our values, ensuring that our products are both stylish and environmentally conscious.
8. Do you ship internationally?
- Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country.
9. How can I stay updated on new arrivals and promotions?
- To stay informed about our latest arrivals, promotions, and exclusive offers, be sure to subscribe to our newsletter and follow us on social media platforms such as Instagram and Facebook.
10. Can I track my order?
- Yes, once your order has been processed and shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your delivery and estimate its arrival date.